Director of Operations · New York City
I build the systemsbusinesses run on.
I head Operations at an NYC marketing agency and I build the platforms my teams use. Twelve years turning unclear, manual, person-dependent work into systems that are visible, measurable, and mostly automatic.
| Spec | Value |
|---|---|
| Role | Director of Operations |
| Reports to | CEO |
| Departments | Operations, Technology |
| Entities | Snaplistings and Powered by DMT |
| Based in | New York City |
12+
Years in operations
~30
People led across two companies
3
TITAN Business Awards, 2024 and 2025
90%
Less manual reporting time, P&L system
Selected work
01 / Platform
New Dev OS
A sales, marketing, and inventory platform for luxury condo developments, designed and built solo.
Read the case study02 / Automation
Automated Call Center
An automated voice system that answers, qualifies, and routes inbound leads around the clock.
Read the case study03 / Product
Impresario
The operating system for the small stage: a multi-tenant box office and production platform for 50 to 300 seat theatres.
Read the case study
Every project on this page started the same way: work that was unclear, manual, or dependent on one person's knowledge. The job is to turn it into a system that is visible, measurable, and mostly automatic.